Snag Tights FAQ's

Yes, if you picked tracked delivery, click the link in your dispatch email to see the status of your order. Your dispatch email has an estimated delivery date to give you an idea of when your parcel will arrive. These dates are not set in stone and your order can arrive slightly before or slightly after these dates.

We’ll do our best! Orders can only be changed before your parcel starts it’s journey through the warehouse. Let us know what you need to change and we’ll see if we can catch it. We’ll update you by email. Contact Customer Services as soon as possible: hello@snagtights.com

Sorry about that. First up, check both your order confirmation and packing slip contained in your order to verify the item that is missing. Then please reach out to customers service who can help you. Email: hello@snagtights.com.

Yes, we do. Our IOSS number is applied automatically to eligible orders at checkout, so you won’t need to take any extra steps.

Should you require this, our IOSS number is IM5283729095.

That depends on where you live. There are estimated delivery times as a guide and your order can arrive just before or just after these times.

Economy - Once dispatched - Up to 5 working days
Standard - Once dispatched - 2-3 working days
Premium - Priority dispatch - Next working day - Order before 1 pm GMT

Please be mindful over the festive and new years season orders may take longer to be processed and delivered.

We always offer the cheapest, but best shipping available. When possible, this is postal delivery rather, than couriers. The price you pay is based on the weight of the order, but overall it gives you the lowest cost.

For a complete list of shipping charges for tracked, untracked, and express by country, please click here to visit our Shipping Policy.

Economy - £4.99 (Up to 2kg)
Economy - £5.99 (2kg+)

Standard - £5.29 (Up to 2kg)
Standard - £16.29 (2kg+)

Premium - £6.59 (Up to 2Kg) Next working day - Order before 1 pm GMT
Premium - £17.59 (2kg+) Next working day - Order before 1 pm GMT

We offer free delivery on all orders over £80.

We’ll do our best! Orders can only be changed before your parcel starts it’s journey through the warehouse. Let us know what you need to change and we’ll see if we can catch it. We’ll update you by email. Contact Customer Services as soon as possible: hello@snagtights.com

Get in touch with the customer service team who will be more than happy to help. Send your order details and some pics of the problem. You can contact Customer Services through email at hello@snagtights.com.

We want you to love your purchase! If you need to return something, here’s how it works:

✅ You have 90 days to return eligible items

🩲 Intimates (Tights, Chub Rubs, Smoothwear & Underwear) – We can only accept returns if the items haven’t been tried on.

👗 Clothing & Bras – These can be tried on, but they must be returned in brand-new condition with all tags and labels still attached. See notes regarding garments bags.

👙 Swimwear – You can try on swimwear, but the hygiene strip must remain in place for us to accept the return.

Important Notes:

• If your item came with a garment bag, please include it in your return. Missing garment bags will result in your return not being accepted.
• Any items showing signs of wear (such as stains, odors, or damage) will not be accepted for return.

How to Return

1. Fill out our Returns Form to get started.
2. You’ll need to cover the return postage costs, and items remain your responsibility until they reach us. We recommend keeping proof of postage!
3. Once we receive your return, our team will check it and get in touch to process your refund or exchange.

Please note: We cannot accept collection fees, and any unpaid fees may delay your return and be deducted from any Refund balance.

We’re currently only able to accept returns back to our UK warehouse 🇬🇧.

If you have any questions, we're happy to help! 😊 Email us at hello@snagtights.com.

All you need is your height, dress size and body shape, it’s that easy. Then find them on our size chart below and there's your Snag size.

Visit our size guide for more information.

We usually recommend getting a size up from your usual Snag size so that you can grow into them. A few of our customers who are normally a size F or G have said that sticking to the same size even when pregnant has worked for them as F and G are made to be even stretchier than A to E.

We recommend washing them on their own for the first time, and washing them before wearing them as the colour does not always, but may transfer. Officially, you should hand wash them using a 'non-aggressive detergent'. As busy people, we usually stick them on a 30ºC wash, with similar colours,inside our specially made wash bags (don't for get to add one to your order), or you can even use a pillowcase or lingerie bag. When drying them, please take care, squeeze dry only and avoid direct heat, as it can degrade the stretch.

All product compositions are listed on the individual products. We always aim to source the most ethical and sustainable raw materials.

Yes! Snag clothes are suitable for everyone.

No, medical compression tights are a made to measure item with different specification depending on the wearer. But we do sell light compression tights that are perfect for people who are on their feet all day.

We love representing as many people as possible in our photos. The best way for us to see your pictures is to tag us on social media,@snagtights or use the #snagtights hashtag. Alternatively email us: models@snagtights.com

To make our quality clothing more accessible, we're pleased to now offer flexible payment options. You can invest in your favourite Snag pieces and choose to pay later with Klarna.

Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.

Unfortunately, we cannot accept gift cards on Preorder items or orders containing Preorder items.