FAQs

Do you deliver overseas?

We ship everywhere on this beautiful earth! Wherever you are, you can order some Snags.

When will you despatch my order?

We try our best to post out orders the day we get them (or the next working day if you order on an evening or weekend). At busy times it can take us 2 or 3 days to get your order processed and into the post however. Once we have shipped them the time they take to arrive will depend on which delivery option you chose.

For Next Day and 48Hr delivery if you order before 2pm Mon-Fri they will be despatched that day. If you order after 2pm they will be despatched the following day Mon-Thur, or the following Monday if you order after 2pm on a Friday or over the weekend. We currently don't despatch on weekends or public holidays, but we are hoping to start doing this soon.

How long does delivery take?

For standard shipping in the UK we use Whistl, which can take up to 5 days to deliver after we ship. We also offer premium services from DPD (next day) and  48 hour (MyHermes) if you really need them in a hurry. 

For international delivery, we also use Whistl - which can take up to 10 to 15 days to deliver.

How much is delivery?

For UK customers we offer three options for delivery:

  • Standard - £1.75 for orders below £15 (takes 3-5 working days, not tracked)
  • Free - for orders over £15 (takes 3-5 working days, not tracked)
  • 48Hrs - £2.50 for a 48 hour fully tracked service from MyHermes
  • Next Day - £5.50 for a next day fully tracked service from DPD

For our international customers, these are the current delivery rates:

  • Germany - £4.75
  • Belgium, France, Ireland, Italy, Luxembourg, Netherlands, Portugal & Spain: £6.75
  • Canada, Denmark & Poland: £8
  • Austria, Bulgaria, China, Estonia, Finland, Latvia, Lithuania, New Zealand, Romania, Slovakia, Slovenia, Sweden, USA & Australia: £10
  • Croatia, Cyprus, Czech Republic, Hungary, Japan, Malta & Korea: £15 
  • Rest of World: £25

How do I care for my tights?

Our tights guru says that officially you should hand wash them using a 'non-aggressive' detergent (although why anyone would ever want an aggressive detergent is beyond us!). As busy people we usually just stick them in a 40 degree wash inside a pillowcase or lingerie bag. Please do take care when drying them though - squeeze dry only and avoid direct heat, as it can degrade the stretch.

Can I return them?

If you have any problem with your tights please contact us on hello@snagtights.com  and we will do everything we can to resolve it. However do be aware that as tights are intimates they can't be returned once worn.

What do you do with my data?

We keep your name, address and contact details like phone and email on our system to help us provide you with a better service and deal with any problems you might have with your order or products. We may use the email address you give us to contact you if there is a problem with your order, but we don't send marketing emails.

When you visit our website, we use third-party services from Google Analytics and Facebook to collect standard internet log information and details of visitor behavior patterns. We do this to find out such things as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not provide Google or Facebook with any of the personal data that you provide to us.

We will not share your information with any third parties for the purposes of direct marketing. We will share your information with the companies that help us provide our services to you, such as delivery companies. These companies will only use the information we give them for the purpose of fulfilling the service you have requested.

We do not store any payment details or credit card details you use for your purchase - thats all securely handled by the payment providers we use. If you ever want us to get rid of the personal information you've given us please just contact us using the details below and we'll be happy to do so.

Who are you?

Snag Tights is a trading name of Snag Group Ltd. We are a registered Scottish company. Our registration number is SC572528, and our registered address is 6 Gloucester Place, Edinburgh, EH3 6ED. Snag was founded by Brie Read and you can contact her on brie@snagtights.com

Intellectual Property

All of the trade marks, and logos displayed on this web site (the ‘Trade marks’) are registered and unregistered trade marks of Snag Group Limited, or are trade marks and logos which Snag Group Limited has been authorised to use and/or display on its website. Unauthorised use of any of the trade marks and logos appearing on this website is not permitted.

Copyright

Snag Group Limited owns all of the copyright and other intellectual property rights, including but not limited to design rights, in our website and in the material appearing on our website, or is authorised to use such intellectual property by the owners thereof. All rights in the intellectual property appearing on this website are reserved. Permission to use, copy, and distribute content from this website is hereby granted for non- commercial use only, provided that the above copyright and relevant trademark notice appear in all copies and that the name of Snag Group Limited is not used in advertising or publicity pertaining to distribution of this information without specific, written prior permission of Snag Group Limited.