FAQs

Do you deliver overseas?

Updated November 15th - Bear with us - we have had to change delivery companies on short notice and at the moment we can't deliver internationally. We are working to fix this as fast as we can, and hope to be back shipping to anywhere in the world by the end of November.

How much is delivery?

For UK customers we offer two choices for delivery:

  • Standard - £1.50 for orders below £15
  • Free - for orders over £15

When will my tights arrive?

We try our best to post out orders the day we get them (or the next working day if you order on an evening or weekend). At busy times it can take us 2 or 3 days to get your order processed and into the post however. Once your order is dispatched it should be with you within 48 hours.

How do I care for my tights?

Our tights guru says that officially you should hand wash them using a 'non-aggressive' detergent (although why anyone would ever want an aggressive detergent is beyond us!). As busy people we usually just stick them in a 40 degree wash inside a pillowcase or lingerie bag. Please do take care when drying them though - squeeze dry only and avoid direct heat, as it can degrade the stretch.

Can I return them?

If you have any problem with your tights please contact us on hello@snagtights.com  and we will do everything we can to resolve it. However do be aware that as tights are intimates they can't be returned once worn.

What do you do with my data?

We keep your name, address and contact details like phone and email on our system to help us provide you with a better service and deal with any problems you might have with your order or products. We may use the email address you give us to contact you if there is a problem with your order, but we don't send marketing emails.

When you visit our website, we use third-party services from Google Analytics and Facebook to collect standard internet log information and details of visitor behavior patterns. We do this to find out such things as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not provide Google or Facebook with any of the personal data that you provide to us.

We will not share your information with any third parties for the purposes of direct marketing. We will share your information with the companies that help us provide our services to you, such as delivery companies. These companies will only use the information we give them for the purpose of fulfilling the service you have requested.

We do not store any payment details or credit card details you use for your purchase - thats all securely handled by the payment providers we use. If you ever want us to get rid of the personal information you've given us please just contact us using the details below and we'll be happy to do so.

Who are you?

Snag Tights is a trading name of Snag Group Ltd. We are a registered Scottish company. Our registration number is SC572528, and our registered address is 6 Gloucester Place, Edinburgh, EH3 6ED. Snag was founded by Brie Read and you can contact her on brie@snagtights.com